Only What We Need
We collect information needed to serve you, fulfil orders and operate responsibly.
Your trust matters
Privacy Policy
We respect your privacy and are committed to handling your personal information carefully, fairly and transparently.
Last updated 24 August 2026Privacy with purpose
Clear, Considered and Respectful
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This policy explains how Sakinah Treasures collects, uses, shares and protects personal information when you visit our website, place an order, contact us or otherwise interact with us.
Sakinah Treasures is the data controller for the personal information described in this policy. This means we decide how and why that information is used.
Our approach
Privacy at a Glance
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Used with Purpose
We explain why information is used and rely on an appropriate lawful basis.
Shared Carefully
We share information only with trusted providers and where necessary or required by law.
Your Choice
You can ask about your information and exercise the rights available to you.
01
Information We Collect
Depending on how you use our website or services, we may collect the following information:
Identity and Contact
Your name, email address, telephone number, billing address and delivery address.
Order and Account
Products viewed or purchased, basket contents, order history, gift messages, account details, returns and customer service records.
Payment and Transaction
Payment confirmation, transaction references and limited payment information supplied by Shopify or the payment provider. We do not normally receive or store your full card number.
Technical and Usage
Your IP address, browser, device, approximate location, pages viewed, interactions, cookie identifiers and information about how the website performs.
Communications
Messages and information you send through our contact form, email, WhatsApp, Instagram or other customer care channels.
Marketing Preferences
Your choices about receiving news, offers and other communications, together with your cookie preferences.
Where Information Comes From
We usually receive personal information directly from you. We may also receive it automatically when you use our website, or from Shopify, payment providers, delivery partners, fraud prevention services and social media platforms when you choose to interact with us through them.
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How We Use Your Information
- To create and manage your customer account.
- To receive payment, process orders and arrange delivery.
- To provide order updates and customer care.
- To manage cancellations, returns, refunds and complaints.
- To personalise and improve our website, products and services.
- To protect our customers, website and business from fraud, misuse and security threats.
- To maintain financial, tax and business records.
- To send marketing where you have chosen to receive it or where the law otherwise permits.
- To comply with legal obligations and respond to lawful requests.
Where information is required to enter into or fulfil a purchase, not providing it may mean that we cannot accept or complete your order.
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Our Lawful Bases
We use personal information only where an appropriate lawful basis applies.
Contract
When information is needed to accept, prepare, deliver or manage your order, account, return or refund.
Legal Obligation
When we must keep records, comply with consumer law, support regulatory requirements or respond to lawful authorities.
Legitimate Interests
When necessary to operate and improve Sakinah Treasures, provide customer care, understand performance, prevent fraud and protect our business, provided your rights do not override those interests.
Consent
When you choose to receive marketing or allow non essential cookies. You may withdraw consent at any time.
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Who We Share Information With
We do not sell your personal information. We may share only the information reasonably needed with:
- Shopify, which hosts our online shop, checkout and related ecommerce services.
- Payment providers, which securely authorise and process payments.
- Delivery and fulfilment partners, which need contact and address information to deliver your order.
- Email, customer care and technology providers, which help us communicate, operate and secure the website.
- Analytics and marketing providers, where permitted and subject to your cookie or marketing choices.
- Professional advisers, regulators and authorities, where necessary to protect rights, meet legal duties or respond to a lawful request.
- A purchaser or successor, if Sakinah Treasures is involved in a genuine business sale, transfer or reorganisation, subject to suitable confidentiality and data protection arrangements.
International Processing
Shopify and some service providers may process personal information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used, such as UK adequacy regulations or approved contractual protections. You may contact us if you would like more information about the safeguards relevant to your information.
05
Cookies and Marketing
Cookies and Similar Technologies
Cookies are small files stored on your device. They can help the website function, remember choices, measure performance and support relevant marketing.
We will ask for consent before using non essential cookies where required. You can accept, reject or change your choices through the cookie controls available on our website. You can also manage cookies through your browser, although blocking necessary cookies may affect checkout and other functions.
Marketing Communications
If you choose to receive marketing, we may send news about products, collections and offers. You can unsubscribe at any time by using the link in a marketing email or contacting us. Withdrawing consent will not affect the lawfulness of earlier processing.
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Retention and Security
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer care, maintaining tax and accounting records, resolving disputes, preventing fraud and meeting legal obligations.
Retention periods vary according to the type of information, the nature of our relationship with you and any legal requirement. When information is no longer needed, we will delete it or make it anonymous where reasonably possible.
How We Protect Information
We use reasonable organisational and technical measures designed to protect personal information from accidental loss, misuse, unauthorised access, alteration or disclosure. Shopify and our payment providers also maintain their own security measures.
No website or transmission method can be guaranteed completely secure. Please use a strong password for any customer account and do not share it with others.
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Your Privacy Rights
Depending on the circumstances, UK data protection law may give you the right to:
Access
Ask for a copy of personal information we hold about you.
Correction
Ask us to correct information that is inaccurate or incomplete.
Erasure
Ask us to delete information where the relevant conditions apply.
Restriction
Ask us to limit how information is used in certain circumstances.
Portability
Receive certain information in a structured format where this right applies.
Withdraw Consent
Withdraw consent at any time where we rely on it.
Your Right to Object
You may object to processing based on legitimate interests in certain circumstances. You may object to direct marketing at any time.
These rights are not absolute and may be limited by law. We may ask for information to confirm your identity before responding. We will respond within the time required by applicable law and will explain if we cannot fully meet a request.
We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects. Shopify and payment partners may use automated systems to help detect fraud and protect transactions.
Additional information
Children and Third Party Services
Children
Our website is intended for customers who can lawfully enter into a purchase. We do not knowingly collect personal information directly from children for marketing purposes. If you believe a child has provided information to us inappropriately, please contact us.
Other Websites and Platforms
Our website may link to services such as WhatsApp, Instagram, payment providers or other websites. Those services have their own privacy practices and are responsible for the information they collect through their platforms. We encourage you to review their privacy information.
Changes to This Policy
We may update this policy when our services, providers or legal obligations change. The latest version will appear on this page with its updated date.
Contact and complaints
Speak to Sakinah
For a privacy question or to exercise your rights, please contact Sakinah Treasures using the email address below.
sakinahtreasures@gmail.comIf you are unhappy with how we use your information, please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office.