Contact Us
Tell us what you would like to return and include your order number.
Handled with care
Returns and Refunds
We hope you are delighted with your purchase. If something is not quite right, we are here to make the return process clear and considered.
Your rights and our care
A Fair and Thoughtful Returns Process
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This policy explains your rights and how to return an item. Nothing in this policy affects your statutory rights under UK consumer law.
A simple return journey
Four Considered Steps
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Pack with Care
Place the unused item, labels and accessories securely in suitable packaging.
Send Your Return
Follow the return instructions we provide and use a tracked postal service.
Receive Your Refund
We will confirm your refund after the return has been received and checked.
Your right to cancel
Fourteen Days to Let Us Know
If you have purchased goods online, you have the right to cancel your order within 14 days of receiving your items, without giving a reason, under the Consumer Contracts Regulations 2013.
You must notify us in writing within the 14 day cancellation period. Once you have notified us, you have a further 14 days to return the goods.
If an order is delivered in separate parcels, the cancellation period will normally begin when the final item is received.
Items should be returned unused, in their original condition and, where reasonably possible, in their original packaging.
Refunds
Clear, Prompt and Fair
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Refund Timing
We will process your refund within 14 days of receiving the returned goods, or within 14 days of receiving evidence that they have been sent back, where this is earlier and required by law.
Payment Method
Refunds will be made using the original payment method. We will not charge a fee for issuing the refund.
Delivery Charges
When you exercise your statutory right to cancel, we will refund the original standard delivery charge where required by law. Any additional amount paid for an enhanced delivery service is not refundable.
Return Postage
Unless the goods are faulty, damaged, incorrect or not as described, you are responsible for the cost of returning the items.
Faulty, damaged or incorrect items
We Will Put It Right
If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible.
Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement or refund if the goods are faulty, not as described or not of satisfactory quality. These rights are separate from a change of mind return.
Please include your order number and photographs of the issue where possible so we can resolve the matter promptly. We will provide appropriate return instructions and cover reasonable return costs where the law requires us to do so.
Helpful to include
- Your full name
- Your order number
- A clear description of the issue
- Photographs where possible
Non Returnable Items
Exceptions
Certain items cannot be returned for a change of mind where an exception is permitted by law. These include:
- Personalised or bespoke items.
- Pierced earrings where the hygiene seal has been broken.
- Sealed personal care, perfume oil or fragrance products once unsealed, where they are not suitable for return for health protection or hygiene reasons.
- Gift cards that have been redeemed.
Opened bakhoor and fragrance products may be subject to a deduction if handling beyond what is reasonably necessary has reduced their value, where permitted by law.
This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.
Condition of Returned Goods
Return with Care
Returned items should be:
- Unused and in a resaleable condition.
- Returned with all original packaging, labels and accessories where possible.
- Securely packaged to prevent damage during transit.
You may inspect an item as you would in a shop. If it has been handled beyond what is reasonably necessary to establish its nature, characteristics or function, we may make a deduction from the refund where permitted by law.
How to return an item
Begin Your Return
Please contact our Customer Care team before sending your item. We will confirm the appropriate return instructions and return address.
Please do not send a parcel before contacting us.
sakinahtreasures@gmail.comInclude your full name, order number, details of the item and the reason for the return.
We recommend using a tracked postal service and keeping your proof of postage, as we cannot accept responsibility for returned parcels lost in transit.
Request a ReturnOur promise
Care at Every Step
Every order from Sakinah is thoughtfully prepared and beautifully presented. If there is ever an issue with your purchase, we are committed to resolving it fairly, promptly and in accordance with your rights as a customer.
Made with Barakah.